AAC is proud to be a Platinum Level Founding Technology Sponsor for the first-annual Cloud for Utilities Summit in Washington, D.C. Cloud solutions are no longer on the horizon, they are on the ground and it is more important than ever for utility leaders to get the...
See a snapshot of some of AAC’s most recent project awards and activities…Stay tuned…there’ll be more to come!OCTOBER 2017 AAC is Heading Back to the NortheastSouth Central Connecticut Regional Water Authority selected AAC Utility Partners to undertake an assessment of their existing CIS system (implemented in...
AAC's consultants are often called upon to offer educational presentations on trending topics across the utility industry. Our upcoming classes and workshops offer utility leaders valuable insight to help make informed business decisions.EUCI Utility CIS Conference Arlington, Virginia | 21-22 August 2017The Perceived Risks of Cloud CIS...
In support of our Combat Veterans, AAC is a proud sponsor of the Second Annual PTSD River Challenge
Cloud models are here! In today’s increasingly advancing technological climate, everyone should be considering cloud deployment as an option. As a part of the CS Week Marketplace Webinar series, AAC's Managing Partner, Rick Cutter partnered with Tom Kuczynski, DC Water’s Chief Information Officer for a discussion about...
We’ve been blogging regularly for six months. Maybe you missed something. Check out this highlight reel:In the modern utility call center, management is a 360-degree occupation. Call routing, performance management, and customer engagement all have their own platforms and tools. In this blog post, we...
Two weeks ago Team AAC joined CSWeek.org and hundreds of attendees from utilities, vendors, and consultancies at the annual CS Week event. This year we occupied the Phoenix Convention Center and the Hilton Phoenix Suites in Phoenix, Arizona. Here are some highlights: Women in Utilities AAC had the...
One of the trends in utility call centers is engaging customers through social media. Whether it's a Facebook like or a favorited Tweet, social media can be an immediate way to remind customers your utility is responsive and engaged.Until social media conversations go unanswered, tweets...
A trend we’re expecting to see more of at CS Week is the branding and promotion of quick implementation methodology. Accelerated implementations are attractive because they save both vendors and utilities money. At AAC, we encourage innovation in implementation methodology. We fully support any partner that...
