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See a snapshot of some of AAC’s most recent project awards and activities…Stay tuned…there’ll be more to come!JUNE 2017 Working on the Rio GrandeLooking to determine a strategic direction for their Customer Information System, the City of EL Paso, Texas selected AAC to assist with the assessment...

AAC's consultants are often called upon to offer educational presentations on trending topics across the utility industry. Our upcoming classes and workshops offer utility leaders valuable insight to help make informed business decisions.EUCI Utility CIS Conference Arlington, Virginia | 21-22 August 2017The Perceived Risks of Cloud CIS...

Cloud models are here! In today’s increasingly advancing technological climate, everyone should be considering cloud deployment as an option. As a part of the CS Week Marketplace Webinar series, AAC's Managing Partner, Rick Cutter partnered with Tom Kuczynski, DC Water’s Chief Information Officer for a discussion about...

We’ve been blogging regularly for six months. Maybe you missed something. Check out this highlight reel:In the modern utility call center, management is a 360-degree occupation. Call routing, performance management, and customer engagement all have their own platforms and tools. In this blog post, we...

Two weeks ago Team AAC joined CSWeek.org and hundreds of attendees from utilities, vendors, and consultancies at the annual CS Week event. This year we occupied the Phoenix Convention Center and the Hilton Phoenix Suites in Phoenix, Arizona. Here are some highlights: Women in Utilities AAC had the...

One of the trends in utility call centers is engaging customers through social media. Whether it's a Facebook like or a favorited Tweet, social media can be an immediate way to remind customers your utility is responsive and engaged.Until social media conversations go unanswered, tweets...

A trend we’re expecting to see more of at CS Week is the branding and promotion of quick implementation methodology. Accelerated implementations are attractive because they save both vendors and utilities money. At AAC, we encourage innovation in implementation methodology. We fully support any partner that...

This week’s CS Week blog post is taken from an interview with Denise Kruger, Senior Vice President, Regulated Utilities for Golden State Water.One of the ways women from Sheryl Sandberg to Malala Yousafzai recommend advancing women into leadership roles is through women-helping-women efforts. These efforts...