assessment Tag

We’ve been blogging regularly for six months. Maybe you missed something. Check out this highlight reel:In the modern utility call center, management is a 360-degree occupation. Call routing, performance management, and customer engagement all have their own platforms and tools. In this blog post, we...

Two weeks ago Team AAC joined CSWeek.org and hundreds of attendees from utilities, vendors, and consultancies at the annual CS Week event. This year we occupied the Phoenix Convention Center and the Hilton Phoenix Suites in Phoenix, Arizona. Here are some highlights: Women in Utilities AAC had the...

It’s April and the biggest event of our year is just 24 days away: CS Week. This month on the blog we’ll be talking about registering, what the event has to offer, and previewing some of our college class content. There are dozens of reasons for...

This week’s Women’s History Month blog post is taken from an interview with Denise Kruger, Senior Vice President, Regulated Utilities for Golden State Water. In our interview with Ms. Kruger, we got enough good advice to fill several blogs. This week we’ll talk about the...

When Otter Tail went into CIS replacement activity, their biggest concern was navigating the process in a way that ensured the answer to that question was, “Yes.”In the CS Week Marketplace webinar “The Unwritten Rules of CIS Selection,” broadcast on February 16, 2016, AAC’s Steve...

AAC Utility Partners (AAC) will once again be participating as a Gold Level Sponsor and the Elite Women in Utilities sponsor and exhibitor at the CS Week Conference 40 in Phoenix, Arizona, April 25-29.AAC will also be presenting an encore of our CS Week College...

Leading up to CS week, our friends at CSWeek.org have scheduled a series of webinars on topics ranging from instituting women and/or minority mentoring programs to best practices in CIS adoption. Next week, AAC Utility Partners presents The Unwritten Rules of CIS Selection. It’s a look...

Whether you want to improve a customer experience or are facing legacy system obsolescence, each circumstance provides unique challenges. In the seven categories that follow, we describe the conditions your utility may be experiencing and how those conditions are related to your IT infrastructure.Service for...