CSR Tag

Two weeks ago Team AAC joined CSWeek.org and hundreds of attendees from utilities, vendors, and consultancies at the annual CS Week event. This year we occupied the Phoenix Convention Center and the Hilton Phoenix Suites in Phoenix, Arizona. Here are some highlights: Women in Utilities AAC had the...

A trend we’re expecting to see more of at CS Week is the branding and promotion of quick implementation methodology. Accelerated implementations are attractive because they save both vendors and utilities money. At AAC, we encourage innovation in implementation methodology. We fully support any partner that...

This week’s CS Week blog post is taken from an interview with Denise Kruger, Senior Vice President, Regulated Utilities for Golden State Water.One of the ways women from Sheryl Sandberg to Malala Yousafzai recommend advancing women into leadership roles is through women-helping-women efforts. These efforts...

It’s April and the biggest event of our year is just 24 days away: CS Week. This month on the blog we’ll be talking about registering, what the event has to offer, and previewing some of our college class content. There are dozens of reasons for...

AAC Utility Partners (AAC) will once again be participating as a Gold Level Sponsor and the Elite Women in Utilities sponsor and exhibitor at the CS Week Conference 40 in Phoenix, Arizona, April 25-29.AAC will also be presenting an encore of our CS Week College...

AAC Utility Partners (AAC) will be participating as an exhibitor at the 2015 EEA/AGA Customer Service Conference & Expo in Washington, DC, April 6-9.The EEI/AGA Customer Service Conference & Expo is a premiere utility industry conference that gives utility professionals from all levels, vice president...

AAC Utility Partners (AAC) will be participating as a Silver level sponsor and exhibitor at the 2014 APPA Customer Connections Conference in Jacksonville, Florida, October 26-29.The Customer Connections Conference provides an excellent opportunity to network with and discuss lessons learned and best practices from customer...

AAC Utility Partners (AAC) will be participating as a sponsor and exhibitor at the Virginia AWWA’s 36th Annual Customer Service Workshop in Newport News, Virginia, October 21 – 24.This year’s theme “Centering on the Customer – The Keys to Service Excellence,” encourages customer engagement through...

Although a number of utilities still print and mail their bills, many offer the ability to view and pay a bill over the web, also called Electronic Bill Presentment and Payment (EBPP). A few years ago, EBPP technology was cutting-edge, and as a result, many...

Imagine if you will: Accurate financial data. Reliable controls. Easy report generation and a user-friendly system. Sound like a fully functioning financial system? Add in the ability to quickly adjust or create new rates, add services and have a real-time 360 degree view into the...