ERP Tag

Two weeks ago Team AAC joined CSWeek.org and hundreds of attendees from utilities, vendors, and consultancies at the annual CS Week event. This year we occupied the Phoenix Convention Center and the Hilton Phoenix Suites in Phoenix, Arizona. Here are some highlights: Women in Utilities AAC had the...

One of the trends in utility call centers is engaging customers through social media. Whether it's a Facebook like or a favorited Tweet, social media can be an immediate way to remind customers your utility is responsive and engaged.Until social media conversations go unanswered, tweets...

A trend we’re expecting to see more of at CS Week is the branding and promotion of quick implementation methodology. Accelerated implementations are attractive because they save both vendors and utilities money. At AAC, we encourage innovation in implementation methodology. We fully support any partner that...

This week’s CS Week blog post is taken from an interview with Denise Kruger, Senior Vice President, Regulated Utilities for Golden State Water.One of the ways women from Sheryl Sandberg to Malala Yousafzai recommend advancing women into leadership roles is through women-helping-women efforts. These efforts...

It’s April and the biggest event of our year is just 24 days away: CS Week. This month on the blog we’ll be talking about registering, what the event has to offer, and previewing some of our college class content. There are dozens of reasons for...

This week’s Women’s History Month blog post is taken from an interview with Denise Kruger, Senior Vice President, Regulated Utilities for Golden State Water. In our interview with Ms. Kruger, we got enough good advice to fill several blogs. This week we’ll talk about the...

Leading up to CS week, our friends at CSWeek.org have scheduled a series of webinars on topics ranging from instituting women and/or minority mentoring programs to best practices in CIS adoption. Next week, AAC Utility Partners presents The Unwritten Rules of CIS Selection. It’s a look...

In the beginning of the year there are dozens of predictions blog posts that get written and posted and then all but forgotten as the year goes on. Some of the 2016 predictions are repeats of last year, only with better chances at success given...