AAC’s NavigateOne™ Delivers a Successful CIS/WMS Implementation with Provo City

AAC Utility Partners is pleased to announce that Provo City has successfully completed the implementation of their new Cayenta CIS/WMS System. Under the leadership of AAC’s NavigateOne™ methodology, the new system officially went live on July 6, 2020.

Provo City partnered with AAC for a systems assessment and the selection of software solutions for a major citywide transformation initiative. AAC served as Provo’s Project Manager for implementing a new Cayenta Customer Information System and Work Management System.

AAC gratefully acknowledges the tremendous support of Customer Service Director, Karen Larsen who served as Provo’s lead executive on the project; Chief Administrative Officer, Wayne Parker; and the entire Provo project team. The Work Management System was a new operational component for the City and, coupled with bringing a new utility billing system online at the same time, this required the full project team to rise to the challenge of both updating legacy software and incorporating a significant cultural adjustment. On completion of the project, Larsen stated, “AAC not only managed our project with excellence, they brought the professional expertise we needed to manage our organizational change across the board – absolutely a key factor in the success of this milestone transformation for Provo City.”

The CIS/WMS implementation project was completed within budget and ran on schedule with the exception of a necessary delay of about two months from the initial go-live date due to COVID-19 restrictions and remote work requirements. AAC continued to work with the Provo project team through post-go-live oversight and evaluation.

With the project now live for its first three months, AAC Managing Partner, Edwin Crow shared, “It has been a rewarding experience working with an organization so committed to excellence as exemplified by Karen Larsen and the entire team at Provo City. We had our challenges, but in the end a total team effort – Provo City, Cayenta, MAK Solutions, and AAC – concluded with a successful system implementation.”